A nice article about the difference and similarities between Service design and Customer Experience
A concise comaparrison between these two terms with links out to other articles exploring the relationship between these two terms and definititions.
As we embark into a world where everyone’s expecting services to be customer centric perhaps these two terms may become more synonymus.
Well worth a read 🙂
I’ve been an avid reader and scribbler for years but only recently started thinking about publishing my work.
I’ve always enjoyed writing and have, since 2008, been producing scripts for theatre as my main focus of writing, but always scribbling poems, songs and short stories for fun, and/or catharsis. I’m also a keen sketcher and sketchnoter.