An interesting read… Design

A nice article about the difference and similarities between Service design and Customer Experience

http://blog.usabilla.com/are-cx-and-service-design-the-same-thing/

A concise comaparrison between these two terms with links out to other articles exploring the relationship between these two terms and definititions.

As we embark into a world where everyone’s expecting services to be customer centric perhaps these two terms may become more synonymus.

Well worth a read 🙂

Cheers,

Josie x

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